RECEPTIONIST
United Grand Lodge of England seeks a Receptionist for the Facilities department.
This role acts as first point of contact for visitors of Freemasons’ Hall by greeting, welcoming and directing them appropriately.
Duties:
This person must be able to:
Deliver excellent customer service at all times
Give advice and directions to visitors to the building
Deal with all enquiries in a professional and courteous manner in person, on the telephone or via e-mail
Handle telephone calls to the building outside the normal hours of operation of the switchboard
Fulfil all reasonable requests from visitors to ensure their satisfaction and safety
Assist in keeping the Front of House reception area clean and tidy at all times
Maintain security by following procedures; monitoring logbook and issuing/recovering visitor badges
Receive mail and carefully examine suspicious, unusual envelopes, packages or parcels, advising relevant Line Manager accordingly and contacting the relevant authority as required
Collect and log any items of lost property
Ensure that all pertinent administrative systems are maintained
Operate Helpdesk as directed
Maintain personal knowledge by completing internal/external training
Adhere to United Grand Lodge of England’s policies and procedures
Be involved and contribute at team meetings
Carry out any other associated duties as required by the Director of Facilities/Facilities Manager
Use a two-way radio
Must have skills:
Excellent telephone manner
Excellent verbal and written communication ability
Positive attitude
Excellent customer service skills
Friendly and professional
Ability to deal appropriately and effectively in a variety of situations
Salary:
Competitive salary and benefits package:
BUPA private medical cover
Pension (3.5% employee & 9% employer contributions – increasing to 12% with length of service)
Life Assurance
Holiday (25 days increasing to 30 days with length of service)
Interest free season ticket loan
Gym membership (subsidised)
Employee Assistance Programme
Flexible working
Hours:
The successful applicant will work Monday to Friday (35 hours per week)
Application details:
To apply please send your CV and covering letter to:
Elizabeth Gay – Director of HR – United Grand Lodge of England via email to egay@ugle.org.uk
CV’s received without a covering letter will not be considered.
Closing date for applications is close of business on Friday 3 September 2021.